What are the processes & protocols when returning my order?

Return Process and RMA

• *Refund will be allowed only within 30 calendar days from the date of receipt of merchandise with no exception.*

• *All authorized return merchandise must be new, unused, and in its original sale-able packaging, and must also include all hardware and documentation*
• *No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.* 
• *No returns are accepted on electronics.* 

Create a Support Ticket  

• Submit a ticket through support@xlr8performance.com (All communication will be done through this channel)

• Once ticket is created, please fill out supplied hardware return form. 

Return Fees

• Returns that did not ship from our location are subject to a 25% restocking fee plus any and all shipping charges.
• If the item was in stock at our location then the return will be subject to a 10% restocking fee plus any and all shipping charges 
• If the order has been processed for shipment but we are able to stop shipment, a cancellation fee of 5% will be charged to offset the fees associated with your order. (Canceled orders are not subject to a fee if canceled the same business day and if they have not been processed.)  

RMA

• A Returned Merchandise Authorization must be obtained before any returns can be made. We will not accept any returns without an RMA.
• Please write the RMA number clearly on the outside of the returning package. 
• All returns must be received by Peak Distribution within 10 calendar days after the RMA number has been issued. 
• The RMA does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim.

Return Shipping

• Returns must be sent freight prepaid and insured by you.
• We recommend that you repack the item(s) carefully since it your responsibility to make sure item arrives in saleable condition. (We cannot give credit or a refund on a returned package that was damaged due to insufficient packing.) 
• All returned items needs to be insured (in case of loss or damage) and we recommend the customer to get a tracking number to track the shipment.